NextGuard Hosting

Privacy Policy

At NextGuard Hosting, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our hosting services, including WHMCS, cPanel, and Stripe for payment processing. By using our services, you agree to the practices described below.

1. Information We Collect

When you interact with NextGuard Hosting, we may collect the following types of information:

a. Personal Information

• Account Information: This includes your name, email address, billing address, phone number, and payment details required to set up and manage your account.
• Login Credentials: For accessing cPanel, WHMCS, and other services.

b. Payment Information

• Payment Data: We use Stripe for secure payment processing. Stripe may collect your payment card information, which is stored and processed in accordance with Stripe's privacy policy. We do not store any payment card details directly on our servers.

c. Technical Information

• IP Addresses: Collected for security, troubleshooting, and billing purposes.
• Browser Information: Collected to improve your user experience and to ensure our systems are functioning properly.
• Cookies: We use cookies to store session information and track user preferences to enhance your experience on our website.

2. How We Use Your Information

We use your personal information for various legitimate purposes, including but not limited to:

• Account Management: To create and manage your hosting account, enable access to WHMCS and cPanel, and provide customer support.
• Billing & Payment Processing: To process transactions, send invoices, and manage billing disputes. Payment details are securely processed by Stripe.
• Communication: To send service-related announcements, support updates, and notifications.
• Security & Monitoring: To monitor network traffic, prevent fraud, and ensure the security of your account and our systems.
• Service Improvement: To analyze usage trends and improve our products and services.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, in specific circumstances, we may share your data with trusted third parties, including:

• Payment Processors: Your payment data is shared with Stripe, which processes payments securely. Stripe complies with PCI-DSS standards to protect your payment information. You can review Stripe’s privacy policy here.
• Service Providers: We may share information with third-party providers who assist us with payment processing, hosting services, and customer support (e.g., WHMCS, cPanel).
• Legal Requirements: If required by law, or in response to a valid legal request, such as a subpoena, court order, or government investigation.
• Fraud Prevention: To protect the security of our systems and detect or prevent fraud.

4. Data Security

We take the security of your personal data seriously. We use a combination of security technologies and organizational measures to protect your information, including:

• SSL Encryption: Data transmitted to and from our servers is encrypted using SSL (Secure Socket Layer).
• Two-Factor Authentication (2FA): For enhanced account security on WHMCS and cPanel.
• Data Backups: Regular backups are performed to ensure data integrity and minimize loss in the event of an unexpected failure.
• Access Control: We limit access to personal information to only those employees and contractors who need it to perform their job functions.

5. Data Retention

We will retain your personal information for as long as necessary to provide our services or comply with legal obligations. Once your account is closed, we will securely dispose of or anonymize your personal data, except where retention is required for billing, dispute resolution, or legal compliance.

6. Your Rights

You have certain rights regarding your personal data, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that any inaccurate or incomplete information be updated or corrected.
• Deletion: You can request that we delete your personal information, subject to legal or regulatory retention requirements.
• Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact our support team at [email protected].

7. Use of WHMCS, cPanel, and Stripe

When you use our services through WHMCS and cPanel, your personal and technical information is processed to facilitate:

• Billing and invoicing through WHMCS.
• Account and website management through cPanel.
• Payment processing through Stripe, which adheres to PCI-DSS standards for secure transactions.

8. Third-Party Links

Our website and services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the date at the top of this page or by sending an email notification.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

NextGuard Hosting
2733 E Battlefield St #312
Springfield, MO 65804
Email: [email protected]
Phone: (417) 397-4100

This Privacy Policy was last updated on September 22nd, 2024.